The Arthause Acquisition Standard

Acquisition, Taxes, Delivery, Insurance and Returns

Effective date: July 12, 2026

Arthause presents original works of art for selective acquisition. These terms are intended to explain clearly how artwork prices, taxes, packing, shipping, insurance, delivery, cancellations, returns and claims are handled.

These terms apply subject to all mandatory rights provided by applicable law. Nothing in this policy excludes, limits or waives a consumer right that cannot legally be excluded, limited or waived.

For purposes of this policy, “collector” includes any person or entity requesting or purchasing an artwork from Arthause. Additional protections may apply when the collector purchases primarily for personal, family or household purposes rather than for business use.

1. Artwork Price

Unless expressly stated otherwise in writing, the displayed or quoted acquisition price applies only to the artwork.

The artwork price does not include:

• Applicable sales, use, value-added or similar taxes

• Professional packing or custom crating

• Shipping, freight, courier or delivery charges

• Transit insurance

• Customs duties, tariffs, brokerage charges or import fees

• Storage, installation, framing or special handling

• Any other optional service requested by the collector

Before the collector becomes legally bound to complete an acquisition, Arthause will disclose the total price payable, including taxes and additional charges that can reasonably be calculated in advance.

Where a charge cannot reasonably be calculated before the delivery address, carrier, crate specifications or insurance requirements are known, Arthause will clearly disclose that the charge is additional and explain how it will be calculated or quoted.

No undisclosed mandatory charge will be added after the collector has approved the final invoice or acquisition agreement.

2. Acquisition Requests and Availability

Submitting an acquisition request does not automatically reserve an artwork, create a binding sales contract or transfer ownership.

An acquisition becomes binding only when:

1. Arthause confirms that the artwork is available;

2. The collector receives the applicable invoice or acquisition agreement;

3. The collector affirmatively approves or accepts the final transaction terms; and

4. Any other stated acceptance requirements have been completed.

Arthause may decline an acquisition request before a binding agreement has been formed, subject to applicable law.

Unless Arthause expressly agrees otherwise in writing, an artwork will not be released or dispatched until the required payment has been received in cleared funds and the delivery arrangements have been confirmed.

3. Final Invoice

The final invoice or acquisition agreement will identify, as applicable:

• The artwork and acquisition price

• Applicable taxes collected by Arthause

• Packing, handling or custom-crating charges

• Shipping, freight, courier or delivery charges

• Transit-insurance charges

• Customs or special-service charges known to Arthause

• Any deposit or payment previously received

• The total amount due

• The anticipated shipment or availability period

• The applicable cancellation or return rights

The collector will be given an opportunity to review the transaction total before being required to complete payment.

4. Taxes

Arthause will calculate, collect and remit sales tax, use tax, value-added tax or similar transaction taxes when required by applicable law.

The tax treatment of a transaction may depend on:

• The delivery destination

• Where possession or title transfers

• Arthause’s tax-registration obligations

• The collector’s tax status

• The type of transaction

• Whether packing, shipping, handling or insurance charges are taxable in the applicable jurisdiction

For Connecticut transactions, taxable shipping, handling or delivery charges may be included in the amount subject to Connecticut sales tax where required by law.

The collector remains responsible for any lawful use tax, import value-added tax, customs duty, tariff, brokerage charge or other government assessment that Arthause is not required or authorized to collect.

Arthause will honor a tax exemption only after receiving valid and complete exemption or resale documentation before the invoice is finalized.

Arthause does not provide personal legal, tax, investment or accounting advice. Collectors should obtain advice from their own qualified professionals when needed.

5. Packing and Crating

Original artwork may require professional packing, custom crating, specialized materials or fine-art handling based on the artwork’s:

• Dimensions

• Weight

• Medium

• Surface

• Fragility

• Condition

• Value

• Destination

• Carrier requirements

Packing and crating are not included in the artwork price unless expressly stated otherwise.

Arthause may select or approve an experienced fine-art handler, packer, crating company or logistics provider. The applicable charge or method of calculation will be disclosed before the collector is required to approve shipment.

6. Shipping and Delivery

Shipping and delivery are arranged after acquisition approval unless otherwise stated.

The collector is responsible for approved packing, crating, handling, shipping, freight, courier, delivery and insurance costs unless Arthause agrees otherwise in writing or applicable law requires a different allocation.

The collector must provide:

• A complete and accurate delivery address

• Current telephone and email contact information

• Building access and receiving instructions

• Elevator, loading-dock or certificate-of-insurance requirements

• Any known delivery restrictions

• The name of an authorized recipient when applicable

Additional costs reasonably caused by an incorrect address, refused delivery, unavailable recipient, restricted access, redelivery, storage, address correction or similar circumstance may be charged to the collector, to the extent permitted by law.

7. Shipment Timing and Delays

Arthause will provide a shipment estimate or shipping period when reasonably possible.

A delivery date is an estimate unless Arthause expressly guarantees the date in writing. Arthause will nevertheless comply with all mandatory shipment-timing laws.

Arthause will maintain a reasonable basis for any represented shipment time. If no shipment time is stated and United States federal shipping rules apply, Arthause will ship within the legally required period, ordinarily within 30 days after receiving a properly completed order, unless a different legally permitted timeframe applies.

If Arthause cannot ship within the promised or legally required period, Arthause will notify the collector and provide any options required by law, which may include:

• Agreeing to a revised shipment date; or

• Cancelling the unshipped order and receiving a prompt refund

Arthause will not treat a collector’s silence as consent to an indefinite delay where affirmative consent is required by law.

Shipment or delivery may be affected by circumstances including:

• Custom-crating requirements

• Carrier availability

• Weather or transportation disruptions

• Customs examination

• Import or export documentation

• Natural disasters

• Labor disruptions

• Government action

• Remote-delivery conditions

• Events outside Arthause’s reasonable control

This provision does not eliminate any cancellation or refund right provided by applicable law.

8. Transit Insurance

Transit insurance is not included in the artwork price unless expressly stated.

Unless otherwise agreed in writing, artwork shipped through a carrier must be covered by appropriate transit insurance or declared-value protection. The cost will be:

• Stated separately on the final invoice;

• Included within a disclosed shipping quotation; or

• Paid directly by the collector to an approved carrier or insurer.

Insurance coverage may contain deductibles, exclusions, valuation limits, documentation requirements and claim deadlines established by the insurer or carrier.

Arthause does not represent that carrier-declared value is equivalent to independent fine-art insurance coverage. The collector may request information regarding the proposed coverage before approving shipment.

9. Delivery Inspection and Transit Claims

The collector should inspect the external packaging and artwork promptly after delivery.

Where reasonably possible, the collector should:

• Photograph the package before opening it

• Photograph any puncture, crushing, water exposure or visible damage

• Retain all labels, tracking information and delivery documents

• Photograph the internal packing materials

• Photograph the artwork from multiple angles

• Retain the crate, carton and packing materials until the matter is resolved

Visible or suspected transit damage should be reported to Arthause in writing within 48 hours after delivery whenever reasonably possible. The report should include photographs and a description of the condition in which the shipment arrived.

This 48-hour period is intended to preserve evidence and support prompt carrier or insurance claims. Failure to report within 48 hours does not automatically waive any statutory right, warranty, nonconformity claim or other right that cannot lawfully be waived. However, an unreasonable delay or disposal of relevant evidence may impair or prevent recovery from a carrier or insurer.

Arthause will reasonably assist with a valid carrier or insurance claim but cannot guarantee that an independent carrier or insurer will approve or pay the claim.

10. Transfer of Title

Unless a written acquisition agreement states otherwise, legal title to the artwork transfers only after Arthause receives the full transaction amount in cleared funds.

Transfer of title does not itself determine when the risk of accidental loss or damage transfers. Risk is governed separately under the following section and applicable law.

11. Risk of Loss or Damage

For transactions governed by applicable United States law, risk of loss will be determined by:

• Applicable law;

• The agreed shipping terms;

• Whether Arthause or the collector selected and contracted with the carrier;

• Whether delivery is a shipment contract or destination contract; and

• Any signed acquisition agreement.

For an EU or EEA consumer transaction in which Arthause dispatches the artwork or offers the selected carrier, risk of loss or damage generally remains with Arthause until the collector, or a third party designated by the collector other than the carrier, takes physical possession of the artwork.

Where an EU or EEA consumer independently commissions a carrier that was not offered by Arthause, risk may transfer when the artwork is delivered to that independently selected carrier, subject to applicable law.

No carrier term, invoice provision or contractual clause will override a mandatory consumer-risk rule.

12. United States Cancellations and Returns

Except where applicable law or the final invoice provides otherwise, an acquisition of an original artwork is considered final after payment and acceptance.

Before purchase, Arthause will conspicuously disclose whether the particular artwork is:

• Final sale;

• Eligible for return;

• Subject to a limited return period; or

• Custom-made or personalized.

A final-sale designation does not eliminate rights involving:

• Material misdescription

• Lack of authenticity

• Undisclosed material damage

• Nonconforming goods

• Failure to deliver

• Damage for which Arthause bears the legal risk

• Fraud or deceptive conduct

• Any other non-waivable right or remedy

Variations caused solely by screen settings, digital reproduction, ambient lighting, scale perception or framing preference are not necessarily defects. Arthause will use reasonable efforts to describe and photograph each artwork accurately.

13. EU and EEA Consumer Right of Withdrawal

This section applies where mandatory EU or EEA consumer law governs the transaction.

An EU or EEA consumer who purchases an eligible artwork through a distance contract ordinarily has the right to withdraw from the contract without giving a reason within 14 days after the consumer, or a person designated by the consumer other than the carrier, takes physical possession of the artwork.

To exercise this right, the consumer must send Arthause an unequivocal statement communicating the decision to withdraw before the withdrawal period expires. Arthause may also provide the applicable statutory model withdrawal form.

Unless Arthause has agreed to collect the artwork, the consumer must return or hand over the artwork without undue delay and no later than 14 days after communicating the decision to withdraw.

The consumer will bear the direct cost of returning the artwork only where Arthause informed the consumer of that responsibility before the consumer became bound by the contract. Because original artwork may require fine-art packing, crating and specialized carriage, the estimated return cost or a reasonable method of calculating that cost will be disclosed before purchase where required by law.

Arthause may require the artwork to be returned using an appropriate fine-art carrier, protective materials and insurance reasonably necessary to protect it during return transit.

Arthause will reimburse payments as required by law, including the cost of the least expensive standard delivery method offered for the original delivery where applicable. Arthause may withhold reimbursement until:

• The artwork has been received back; or

• The consumer supplies evidence that it has been returned,

whichever occurs first, to the extent permitted by law.

The consumer may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the artwork’s nature, characteristics and condition.

The statutory withdrawal right may not apply to an artwork that is genuinely made to the consumer’s specifications or clearly personalized. An artwork is not treated as exempt merely because it is original, scarce, individually selected or one of a kind.

This withdrawal section does not replace any separate legal remedies for damaged, defective, misdescribed or nonconforming goods.

14. Authenticity, Description and Condition

Arthause will use reasonable care to identify and describe the artwork accurately, including the artist, title, medium, dimensions and condition where applicable.

Natural variations, artist-intended irregularities, surface characteristics, visible brushwork, material aging and minor differences between digital images and the physical artwork do not necessarily constitute defects.

Any known material condition issue that could reasonably affect an acquisition decision should be disclosed before the collector becomes bound.

Nothing in this section limits legally protected claims involving authenticity, material misdescription, concealed damage or lack of conformity.

15. International Transactions

International collectors may be responsible for:

• Customs duties

• Import value-added tax

• Tariffs

• Brokerage charges

• Customs-clearance fees

• Storage charges assessed by customs or the carrier

• Destination-country permits or documentation

These charges are not included unless expressly stated.

Arthause will not knowingly:

• Understate an artwork’s value;

• Falsely describe an artwork;

• Misidentify its country of origin;

• Mark a commercial acquisition as a gift; or

• Provide inaccurate customs information.

The collector is responsible for confirming that the artwork may lawfully be imported into the destination country. Arthause remains responsible for any export obligation that applicable law places on Arthause as the seller or exporter.

International delivery may be delayed by customs processing or other government action. Any mandatory cancellation, refund or delivery right remains unaffected.

16. Consumer Guarantees and Nonconforming Goods

Nothing in this policy restricts a consumer’s mandatory legal rights where an artwork:

• Is not as described;

• Is not authentic as represented;

• Arrives damaged while the risk remained with Arthause;

• Is materially defective;

• Lacks conformity with the sales contract; or

• Was not delivered as legally required.

Where EU or EEA consumer law applies, the consumer may also have mandatory remedies under the national law implementing EU rules on conformity of goods. Those rights exist independently of the 14-day withdrawal right and may continue after that withdrawal period ends.

17. Governing Documents and Mandatory Law

The final invoice, acquisition agreement, artwork-specific disclosure and this policy should be read together.

If there is a direct conflict between these general terms and a signed acquisition agreement, the signed agreement will control only to the extent permitted by applicable law.

A choice-of-law or forum provision, if included in a separate agreement, will not deprive a consumer of mandatory protections that apply in the consumer’s place of residence.

18. Collector Acknowledgment

By approving an acquisition, the collector acknowledges that:

• The displayed artwork price may not include the entire transaction cost;

• Taxes may be added where required;

• Packing, crating, shipping, delivery and insurance may be separately charged;

• International acquisitions may involve customs and governmental charges;

• The collector will receive or approve the final transaction amount before becoming obligated to complete the acquisition;

• Shipment will not occur until required payment and delivery arrangements are complete;

• Delivery dates may be estimates, subject to mandatory shipment rules;

• The applicable cancellation and return policy has been made available before purchase; and

• Mandatory consumer rights remain unaffected.

19. Contact and Business Information

Collectors may contact Arthause with questions, complaints, withdrawal notices, delivery concerns or claims at:

Trading name: Arthause
Email: arthauseapp@gmail.com
Current business location: Fairfield County, Connecticut, United States of America

Arthause encourages collectors to request clarification before approving an acquisition. All known mandatory costs will be presented transparently before the collector is required to complete payment.